Unlearning LO24215

From: John Zavacki (jzavacki@greenapple.com)
Date: 03/21/00

Replying to LO24214 --

Thanks, Rick, for talking to increased capacity. To further illustrate
the unlikelihood of 'unlearning', I have a story from the factory dealing
with beliefs and capacity. A few years ago, we built a production system,
a closed system, very complex, very different than our usual system . It
took quite a while to get it debugged and running. After some months, we
were nowhere near the capacity figures we had quoted the customer and
began brainstorming the beast, thinking it was going to take a lot of
capital to get it fixed. One morning, a young engineer came up to me and
said "I've got it. We can get more out of it by slowing it down and
adding an extra shift."

My first reaction was laughter, not because the idea was dumb, but because
I knew, intuitively, that it would work. All of the beliefs of the
production system are that more people make more parts faster, whereas, in
this case, we reduced the number of people and increased the uptime,
gaining maximum systems thruput. Although we had transcended a belief, we
didn't unlearn it, because in certain open systems, it still applies. The
new knowledge increased our capacity, not only in what we knew and how we
knew it, but also in transformations/shift!!

John F. Zavacki
jzavacki@greenapple.com <mailto:jzavacki@greenapple.com>


"John Zavacki" <jzavacki@greenapple.com>

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