Replying to LO24216 and LO24194
I am always flabbergasted when I read anyone thinks the ISO 9000 standard
is somehow detrimental to an organization.
The standard is a ten page, generic, very basic, vanilla quality
management system. Using it for what it is will help any organization get
started to develop a basic quality system. Expecting ISO to help a
basically flawed organization or to work miracles is foolhardy.
Unhappily, some folks insist on self inflicting themselves because they do
not know what they are doing -- either in their own organization or in
using the ISO standard -- then blame the standard for their own failures.
C.W. Russ Russo, author
ISO 9000 and Malcolm Baldrige in Training and Education
Charro Publishers, Inc. 1995
"C.W. Russ Russo" <firstname.lastname@example.org>
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