The tortoise and the hare LO24363

From: Eugene Taurman (
Date: 04/14/00

Replying to LO24333 --

Robert Richard commented,

>Of what value is shipping-on-time if the items shipped are of inferior
>quality? Why do we need to fragment quantity and quality?

It is not possible to separate quality and quantity, but management
persists in trying to think about them. This is what Deming was trying to
say when he told us it was necessary to appreciate the system . And what
Senge re-emphasized the point when he told us not to think linearly but to
think is cause and effect by connect all parts of the system. He gave us a
great new tool in the causal circle methods.

Until managers start asking why is it so hard to meet the dates they will
never see that quality is the necessary precedent to shipping on time.

Eugene Taurman


"Eugene Taurman" <>

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