Replying to LO27722 --
I'm not sure this is relevant, but the "Nobody ever washes a rental car"
brought this story to mind.
Last September, my wife and I were on a tour of China. Early one morning
in Xi'an, while I was making a fool of myself trying to do Tai Chi, I saw
a group of teenagers washing a police car. I asked our guide what was
going on, whether this was some sort of community service punishment.
She was surprised at my question. She said that people are happy to wash
police cars, and fire trucks, and garbage trucks and do it voluntarily and
spontaneously. After all, those vehicles belong to everyone. And indeed,
we did see people washing public vehicles in several of the cities we
visited.
Joe
> "Nobody Ever Washes a Rental Car," is the basic framework for some
> thinking about people and organizations. And while I have seen many
> articles and authors refer to "lots of statistics" that
> support the need
> or the correlation between treatment of people and
> productivity, my direct
> requests to those folks have been met with the comment that "there ARE
> lots of statistics" but no one seems to have any.
--"PODOLSKY,JOE (HP-Cupertino,ex1)" <joe_podolsky@hp.com>
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