Replying to LO26924 --
A year ago I posted in the Learning Organization List LO26924 -- about a
seminary of Charles Fred at the Amsterdam ELearning Expo.
http://www.learning-org.com/01.07/0005.html and was inspired by Charles
approach on new learning methods and his sparking presentation about
Delivering Value to Customers - Fast!
Fred's book demands that businesses wake up and take notice of how well or
not) their employees are at handling customers or clients. Based on
business interviews with organizational leaders, the book helps
the business leader train employees more efficiently, faster, and with
better retention rates, how to deliver exemplary customer service.
Wonder what this group thinks about the validity of Fred's approach and If
anyone knows how well or not this book is received in the business world
and the training profession.
http://www.josseybass.com/cda/product/0,,0787961647,00.html
http://pf.fastcompany.com/feature/02/fred.html
http://www.hawthorneassociates.com/pressreleases/archive/breakaway_6mar01.htm
Gerrit
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Gerrit Visser
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--"Gerrit Visser" <gervis@home.nl>
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