Trends in Organizational Learning concept LO29350

From: Philip Keogh (
Date: 10/18/02

Replying to LO29330 --

In your reply to Vana you wrote...

>What a powerful introduction! Be assured that it is the same in South
>Africa. Banks, municipalities, hospitals, super markets and service
>providers, they all seem to have "organisational alzheimer"...etc

Can I point out the work of Checkland and Howell in "Information, Systems
and Information Systems : making sense of the field."

I have found this a powerful work and place the highlights where the
emphasis needs to be placed when dealing with this subject - namely on the
people involved, their perceptions and their interactions with their

There is much to be said for clearly defining what is meant by Information
Technology (IT) and Information Systems (IS). It seems to me many people
mix them up or merge them together and confuse the concepts.

In doing so they loose sight of, not where the information lies, but where
the knowledge is. I think people treat IT today as a solution to a problem
rather than a tool to help solve a problem. In taking this view they blame
the IT for failures in information and knowledge transference rather than
look beyond and rexamine thier mental models.

This list could rapidly become a vast collection of essays around these
subjects. It is clear from what is coming through that there is much
frustration at how organisations handle these issues.

I await more...


Philip Keogh
Pathology Information Officer
(see our website at


"Philip Keogh" <>

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