Knowledge Work Productivity LO29354

From: Alan Cotterell (
Date: 10/18/02

Replying to LO29337 --

Terje, I think it's important to clarify why you would want to measure the
productivity of individual workers. If it is for the purpose of
controlling their activities, it is a pointless and cynical exercise.
Any organisation worth its salt understands the TQM concept and that
productivity from a team can be much greater than the sum of the
productivities of individual members. Team members must be free to
interact, and I suggest managers should rely on peer group pressure to
ensure that each member 'pulls his or her weight'. If the team is
genuinely empowered the manager should be effectively redundant.

If productivity is to be measured for the purpose of rewarding the team,
the measurement can be based on the ratio of total value added (profit?)
to wages bill, for a given period. This is provided there has not been a
major investment in plant or equipment (which causes an aberration to the
calculation) during the period..

Best Regards,
Alan Cotterell


"Alan Cotterell" <>

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