Knowledge Work Productivity LO29425

From: Jason Smith/EIG (
Date: 10/31/02

Replying to LO29394 --

Terje wrote...

>If measurement is done (i.e. numbers calculated) it should be
>done for the purpose of productivity improvements as a
>coaching or self-help tool, not rewards. There are a few
>exceptions that need to be made though occasionally, such as

If you'd like to continue to experience sales people who get into conflict
with designers over the speed of change to support their customers, who
are resistant to participating in improvement initiatives, who won't help
each other to serve a customer without first negotiating "splits," then I
suggest you continue to reward them based on individually-generated

Jason Smith, Process Analyst
Economical Insurance Group
(519) 570-8500 x2302


"Jason Smith/EIG" <>

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