Quality Circles LO29829

From: Alan Cotterell (acotrel@cnl.com.au)
Date: 01/22/03

Replying to LO29810 --

I believe Total Quality Management (TQM) to be the extension of Quality
Circles to include team based problem solving using the PDCA cycle.

Best Regards,
Alan Cotterell


"Alan Cotterell" <acotrel@cnl.com.au>

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