designs LO30063

From: Alan Cotterell (
Date: 04/05/03

Replying to LO30059 --

Dear Dennis,

Does 'emotional intelligence' have aything to do with the 'gut feelings'
many managers rely on to do their jobs successfully? Even though risk
management has only recently been formally introduced to many work places,
several managers have always been aware of 'what could happen' in various
scenarios (incidents), the 'likelihood' (probability), and potential
consequences (severity).

I view quality management systems as a form of 'administrative control' of

You are probably aware of the 'hierarcy of control' used in risk

engineering control
administrative control
personal protecive equipment

The problem is that administrative control is often avoided as it relies
on people 'doing the right thing' (behavioural safety). However it is
extremely powerful when well used.

Best Regards,
Alan Cotterell


"Alan Cotterell" <>

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