Replying to LO30443 --
Dcicourel asks, "I would like to know which U.S. county and city
governments are following a learning organization model."
Dear writer
There are other countries outside the USA that have adopted Learning
Organisation principles .. and some very successfully!
I would suggest that some of the UK's Local Government's councils are
adopting such ideas. I know that Tameside MBC (www.tameside.gov.uk)
Council have, for close on 10 years, adopted the ideas of W Edwards
Deming. While not a classical 'learning organisation' specialist, his
philosophy demands that we learn by experimentation, having a continuous
feedback loop from our experiences (and our customers') back into the
learning and consequent re-design of the processes we use to satisfy our
customer's demands.
I have seen the process maps and the Shewhart control charts created by
staff who work in the local taxation and benefits departments. They
formed the basis of lessons learned and continual improvement by small
groups of staff, both lead and backed by their middle and senior
management as they attempted to improve the quality of service offered to
the citizens of the council.
To me, this constant exposure of one's processes to those who benefit from
them and their constant modification based on sound theory and evidence is
at the heart of a 'Learning Organisation'.
I know you will find many Australian and New Zealand based councils doing
the same thing.
Roy Greenhalgh
dcicourel@cox.net wrote:
> I am a graduate student studying the Learning Org. I would like to know
> which U.S. county and city governments are following a learning
> organization model.
--Roy Greenhalgh <rgreenh@attglobal.net>
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