Making Knowledge Work Productive LO30886

From: Fred Nickols (
Date: 01/12/04

Almost exactly 20 years ago, I wrote a paper titled "Meeting the
Challenge of the Shift to Mind Work." It was my attempt to grapple
with the issues raised by the shift to knowledge work (which I
referred to at the time as "mind work"). The central theme was making
knowledge work productive. Recently, while digging through some old
files, I came across a hard copy of what I thought was a long-lost
paper and I've dusted it off, cleaned it up and put the more
ubiquitous "knowledge work" back in in place of "mind work." It's
available on my web site and I'd be interested in any reactions,
suggestions and other comments. You can find it at:


Fred Nickols
Distance Consulting
"Assistance at a Distance"


"Fred Nickols" <>

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