You are right. But not always. Some companies make it an improvement. The
process forces them to look at how things are done. If the management
leads the way it can be an improvement depending on the philosophy of the
managers.
If they use it as a basis for learning to do it better then that will be
the case, If they want to buy a solution then they will get paper work and
rigidity. ISO doesn't demand paper only that you know how it should be
done and do what you say. ISO demands only enough records to assure that
the process are being followed. SO it can be night mare or a solid
improvement.
OS 9000 is better it requires that the company verify that improvements
actually improve something. But it is a cook book. Some do it well and
some simply comply.
The only thing that will guarantee improvement is if the person in charge
has improving as a priority and knows the right questions.
Gene
At 09:52 PM 7/15/97 +1000, you wrote:
>Is ISO 9000 the answer to the learning organisation?
>
>The information that I have recevied about it is that it might be good for
>making bad companies better and satisfying bureaucracies, but it leads to
>preoccupation with paperwork, is costly, and possibly inhibits innovation.
>
>However, I may be very mistaken, and I would be very intersted in hearing
>about it.
>
>Gray Southon
Eugene Taurman
interLinx
ilx@execpc.com
http://www.execpc.com/~ilx
People will ultimately perform in accord with the way they are measured
and rewarded.
Control is preconditioning
William L. Ferrara
Penn State University
1975
--Eugene Taurman <ilx@execpc.com>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>