1997 UPSIZING CONFERENCE
Where Creativity and Quality
Come Together
September 28-30 1997
Indiana Convention Center
Indianapolis, Indiana
Upsizing to create customer delight is the next critical step for the
restructured
organization.
For nearly a dozen years, organizations have relied on restructuring,
re-engineering and downsizing to
adjust to fierce market pressures. Now, many leaders are beginning to
seek creative ways to grow and
develop organizations of lasting influence and benefit to society.
The Upsizing Conference helps innovative business executives, educators
and government leaders engage
in a fresh, cohesive examination of the skills, systems, strategy,
management style and shared values that
will be needed to thrive in tomorrow's global marketplace.
The Upsizing Conference is designed to help organizations increase
internal and external customer
satisfaction while creating real value for ultimate customers.
Keynote Presenters. Unmatched Communicators.
Alfie Kohn
International lecturer, educator, and popular author of
myth-shattering
texts on human behavior including No Contest and Punished by
Rewards.
Edward de Bono, PhD
The world's leading authority on creative thinking.
Author of over 60 books including Six Thinking Hats and Lateral
Thinking
Noriaki Kano, PhD
Professor of Management Science, Science University of Tokyo,
Japan.
Internationally acclaimed quality control expert.
Russell Ackoff, PhD
Professor Emeritus of Management Science at the
Wharton School. Systems thinking pioneer and author of 19 books
including The Democratic Corporation.
Blaine Lee, PhD
Director of Principle-Centered Leadership. Training, Covey
Leadership
Center. Author of The Power Principle: Influence with Honor and
contributing author of books by Stephen Covey and Norman Vincent
Peale.
Mihaly Csikszentmihalyi, PhD
Professor of Human Development and Education at the University
of
Chicago and author of 120 articles and several books including
the
bestseller Flow: The Psychology of Optimal Experience.
Answers for Today that Build Tomorrow
For nearly a dozen years, organizations have relied on restructuring,
re-engineering and downsizing to
adjust to fierce market pressures. Now, many leaders are beginning to
seek creative ways to grow and
develop organizations of lasting influence and benefit to society.
The Upsizing Conference helps innovative business executives, educators
and government leaders engage
in a fresh, cohesive discussion of the skills, systems, strategy,
management style and shared values that
will be needed to thrive in tomorrow's global marketplace.
The Upsizing Conference is designed to help organizations increase
internal and external customer
satisfaction while creating real value for ultimate customers.
1997 Upsizing Conference Experience Facilitates Growth and
Development
Many leaders are saying, "Now, is the time to place our efforts on
strategic growth." It is time to build value
and capture the imagination of customers with attractive product and
service features the likes of which
most have not yet even dreamed!
The Upsizing Conference is designed to help individuals and
organizations take advantage of new
opportunities. It is focused on new methods to gain razor sharp clarity
of customer and prospect desires.
The Upsizing Conference helps business leaders to quantify customer
perceptions and to share customer
knowledge with employees in ways that help them dramatically increase
the value of products and services.
The Upsizing Conference is about ideas. In today's business climate,
successful performers continually
generate new ideas, products and services of value. Participants will
learn ways to generate ideas of higher
quality and in greater quantity. Explore methods to help teams and
groups think more creatively. Tryout
new techniques for selecting the best ideas for innovative new products
and services.
The Upsizing Conference breathes life into businesses. Participants
discover which quality improvement
methods have yielded great value. It outlines ways that leaders can use
the statistical and process-rich
tools of quality to better satisfy customer desires. Find ways that
organizations can institutionalize the
productivity and quality gains of the last decade while pushing
themselves to achieve even more through
new human resource strategies.
The Upsizing Conference provides opportunity for reflection on the
obstacles encountered by
organizations. It examines the systemic issues of human motivation,
structure, feedback and rewards which
remain problematic challenges for most organizations. It outlines the
lessons learned by trailblazing
organizations and will map out a path for future explorers of peak
organizational performance.
"To continue to survive and prosper, an organization must possess two
strategies -- downsizing the
existing business and upsizing into new businesses. Downsizing is the
streamlining of the organization to
reduce cost, while upsizing is the expansion into new business
activities to provide secure employment,
customer delight and revenue growth."
--Noriaki Kano
At the Upsizing Conference you will:
Hear world-leading experts describe how you can grow your market
with delighted customers using
the best ideas and methods from quality improvement and creative
thinking.
Discover how to improve the success potential of new products and
services.
Improve the creative quality and quantity of your ideas.
Practice the use of a tremendous tool kit of quality methods and
creative thinking techniques to
accelerate organizational improvement.
Learn how to successfully apply creative thinking methods to
enhance and manage personal and
organizational knowledge creation.
Find out how to tap the treasure trove of creative new product and
service ideas buried in the minds
of students, employees, team members and customers.
Learn how to develop more reliable surveys of customer needs and
desires.
Learn exciting new ways to help individuals continually grow and
develop their knowledge and
skills.
Create "best practice" processes that make a real difference in
performance and customer
satisfaction.
See how to implement quality processes which achieve world-class
performance in the marketplace.
Discuss new ways to build an environment in which the workforce is
motivated and responsive to
change.
Explore new organizational process improvements that proceed in
rapidly accelerating leaps rather
than slow, agonizing steps.
Participate in practical workshops to learn the
use of creativity enhancing and quality improvement techniques.
Learn how to separate the product and service traits that customers
rank as "must be" from those
which they identify as "attractive".
Find out how organizations are improving quality, cutting costs and
exploring new opportunities for
growth.
Learn exciting new ways to lead and manage organization-wide
continual improvement.
Explore ways to gain more personal power and expand your ability to
influence others.
Where Creativity and Quality Come Together
MAIL: 9035 PINECREEK COURT, INDIANAPOLIS, INDIANA 46256 USA
Phone: 1-800-248-2456
Fax: 317-845-9254
email: iqpic@nuvo.net
internet: http://www.upsizing.org
--Jeffrey Heilbrunn <jheil@cin.net>
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>