Perf Improvement LO14676
Wed, 13 Aug 97 11:37:29 -0400

Replying to LO14665 --

Item Subject: cc:Mail Text
Scott Simmerman writes:
>My take on ISO is that the focus is more on closing the gap in
>paperwork and diagnostic processes rather than performance
>improvement per se. The goal is more toward reducing variation in
>processes rather than good performance or performance optimization.

Hear!Hear! My curmudgeonous associate, replying the ISO mantra 'do
what you say, say what you do' quipped "even if it's lousy?"



Learning-org -- An Internet Dialog on Learning Organizations For info: <> -or- <>