Item Subject: cc:Mail Text
Scott Simmerman writes:
>My take on ISO is that the focus is more on closing the gap in
>paperwork and diagnostic processes rather than performance
>improvement per se. The goal is more toward reducing variation in
>processes rather than good performance or performance optimization.
Hear!Hear! My curmudgeonous associate, replying the ISO mantra 'do
what you say, say what you do' quipped "even if it's lousy?"
Learning-org -- An Internet Dialog on Learning Organizations For info: <email@example.com> -or- <http://world.std.com/~lo/>