Deming wasn't wrong LO14747 -Perf Management

Tadeems@aol.com
Mon, 25 Aug 1997 23:20:39 -0400 (EDT)

Replying to LO14735 --

Rol writes,

> Thank god for a refreshing post from Jack Zigon and Jonathan Siegel(sp?)
> on the use of data and facts in place of anecdotes. Can we establish this
> approach as a standard here?
> --

I also appreciated the remarks, Rol. I would not, however, support the
use of "data and facts" as an end-all, be-all standard. Neither anecdotal
evidence nor someone's conception of "data and facts" is enough by itself.
Rather, it is the place where each of these meets that provides insight
and meaning to my work. I fear that leaving out anecdotes (was this what
you meant, Rol?) leaves out a wealth of knowing--perhaps these are simply
the "facts" that no one has yet to document.

It would be nice, though, to see more balance perhaps on this list, and
more of an attempt to make use of the wealth of research available to us.
Very often, it seems we're overly-focused on interpretation and
storytelling (important as those are), resulting in little more than
"preaching to the choir." Instead, we could take our experience, stories,
data and facts and be using them to push the envelope a bit more (sorry
for all the cliches tonight folks; brain not fully in gear, perhaps?).

-- 

Terri A Deems tadeems@aol.com

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>