LO & Quality w/o TRUST? LO15534

Ian Saunders (tpians@cix.co.uk)
Mon, 27 Oct 1997 12:44 +0000 (GMT Standard Time)

Replying to LO15508 --


What a great post. I agree with your basis tenent that TRUST is the key
ingredient and that without it things detoriate

As an optimist I will continue to strive for Trust based organisations.
And I recognise that this is

- difficult
- easily damaged even if you achieve it in the first place
- may be more difficult in larger organisations
- is highly dependent on the behaviours of senior managers

I believe that there is a general trend towards giving people greater
responsibility i.e. Trust and it is patchy, damaged when something goes
wrong etc.

I know managers who care as much as I do about this topic, I know some who
enact it. Others who want it and fail to realise how much they prevent it
(often through a failure to notice the impact of their behaviour when
there is no bad intent), others who expect it and are disappointed when
they get insufficient response.

I believe that we have to continue to aim for trust based organisations.
THey will/do generate more effective performance .

I look forward to following this thread.

Ian Saunders
Transition Partnerships - Harnessing change for business advantage


tpians@cix.co.uk (Ian Saunders)

Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>