Replying to LO15607
At 16:28 02/11/97 -0500, Nick wrote:
> it is the journey that you take in codifying tacit knowledge that
>provides you with
>the added-value measurement you seek as opposed to the end-measurement you
>may never find. For example, Nonaka and Takeuchi (1995) discuss the
>codification of bread-baking which is a highly tacit skill -- an art.
>However, through the process of carefully studying and describing the
>process that bakers go through, one learns how to make the art a science.
I wonder if the search for measures is not an indication of our societies
to loose the sense of relationship. Most of our knowledge is mainly built
on interactions and observation of others. Not on explicit and formal
explanation on how to do and behave. Cooperation among human beings stems
more from common understanding than from explicit processes, because any
rule has to be interpreted.
Common ground is some kind of mental models overlapping ; it requires
dialogue, listening, common action, acceptance for differences... What
managers search for with externalisation of knowledge is some kind of
depersonalisation : get the human factor out, keep the competencies,
standardize.
I would argue that a learning organisation has less to do with formal
informations than with share of vision and values, understanding of each
other's mindset to create a community of actions and thoughts.
Regards
-- Frank Billot --- 820 chemin traversier 84210 Pernes les Fontaines France <fbillot@avignon.pacwan.net> telephone 33 4 90 66 53 24
Learning-org -- An Internet Dialog on Learning Organizations For info: <rkarash@karash.com> -or- <http://world.std.com/~lo/>