Presentation on Knowledge Management LO17293

Dennis Monteiro (
Thu, 5 Mar 1998 07:08:14 -0500

Replying to LO17276 --

I sat through a number of KM management consultancy presentations last
year. They all shrouded the subject in confusing terminology which made
the subject more abstruse.

MY suggestion would be to address the fundamental question head on:

" What is knowledge management ? "

My working definition is "what you need to know when you need to know it."
Good examples of common place KM systems include the telephone book & 411.

Within a business context the web provides an excellent medium for
developing such systems. I am currently engaged on a major project that
impacts every aspect of the firms operations both internally & externally.
This equates to 400+ distinct external organizations & 500+ internal
employees. I would argue that the system we have implemeneted to manage
the collation & distribution of information is precisely a KM system.
However I never use the terminology as it creates an unneccessary barrier
to engagement.

Ultimately the success of such systems can be evaluated by their usage.
Making it as easy as possible for your user community to engage only seems
like common sense.


Vana Prewitt wrote, in part:
> I'm trying to pull my thoughts together to develop and deliver a 15-min
>presentation to the CIO on knowledge management.


"Dennis Monteiro" <>

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