>In an environment where financial numbers are the natural way of life:-
>
>1. How do you communicate the concepts and context of a Balanced Scorecard
>to the whole organisation, so that all the people see it as relevant to
>them?
I would use models based in Systems Dynamics to show how the hard numbers
are affected by the factors that make up a balanced scorecard.
>2. How do you wean people in financial services off hard measures of hard
>things - to hard measures of soft things?
I don't think you have to wean them off anything. It's simply a matter of
understanding the dynamic relationships between hard and soft factors as
loops of affect. Presented this way, it's hard to argue not monitoring
both.
--"Jason Smith" <jsmith@quantumsolutions.on.ca>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>