Customer Service Call Center Training LO18769

Mauricio Cardenas P. (
Thu, 30 Jul 1998 22:54:05 +0500 (GMT)

Replying to LO18754 --


I suggest that you take a look at LIM's website ( LIM
(Leadership in International Management) uses the Action Reflection
Learning (ARL) approach to develop leadership, teamwork, and coaching
programs. You can also contact LIM's president, Ernie Turner, at

Mauricio Cardenas

At 02:40 PM 7/29/98 -0400, wrote:
>I am a big fan of The Fifth Discipline and I wonder if anyone could
>recommend an organization which provides training tailored to call centers
>using this method of thinking. This group was suggested as a resource.


"Mauricio Cardenas P." <>

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