Is Knowledge Management Real? LO19206

Simon Buckingham (go57@dial.pipex.com)
Sat, 12 Sep 1998 15:54:52 +0100

Replying to LO19184 --

A couple more definitions:

Knowledge is relevant, useful information about things that are important
to the organization such as its customers, competitors, product
development processes and so on. Knowledge management is all about
capturing and leveraging valuable information and making it widely
available for use by other people throughout the organization. Knowledge
management concerns itself with packaging up information into "components"
which when combined and modified can be reused in other places and
contexts by other people in the organization.

Like Tom, I too am a skeptic about knowledge management- I think it is a
means to an end, not a panacea for all organizational flaws. Those of you
in South Africa can read my interview on unorg and knowledge management in
this month's issue of "Intelligence" magazine.

regards sincerely simon buckingham unorganization
http://www.unorg.com/knoman.htm and http://www.unorg.com/toolkit.htm

-- 

"Simon Buckingham" <go57@dial.pipex.com>

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