A Quality Scenario LO19380 -Your Perspectives?

Andrew Wong Hee Sing (andreww@petronas.com.my)
Fri, 2 Oct 1998 07:27:49 +0800


Hello to all of you,

You are invited to share your perspectives
to the following scenario, in the form
of Symptoms (using Structural thinking object format):

===================================================================

Symptom: An executive joined the Quality department for more than half
a year.

Symptom: The organisation though embarks on TQM, does not know how to
go about TQM

Symptom: The organisation does not know what to expect from TQM
department, hence there is hardly anything to do for the new
executive.

Symptom: In spite of much coaching and counselling from his superior
to practice soft skills on influencing people towards a new culture,
the executive still prefers to do nothing.

Symptom: The executive complains that the management is most
inconsiderate towards him: requesting him to change office 6 times in
two years due to movement of other staff.

Symptom: The executive claims that he is most disturbed and feels
frustrated when asked to change his office again.

===================================================================

What is your focus, your theme, hence the [Goal] of your proposed
object?

What [Changes] have taken place, if any?

What are the underlying [Causes]? to a large extend representing
your own mental model.

What are your insights, perspective, solution, [Fixes]?

Regards

Andrew Wong
Organisation Observer and Thinker
Personal Coach & Organisation Coach
http://www.geocities.com/Athens/5621
An associate of Outsights
http://www.outsights.com
-- 


andreww@petronas.com.my (Andrew Wong Hee Sing)


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