Destroying through labelling LO19410

rn@tpg.no
Tue, 6 Oct 1998 19:04:22 +0200

Reading about another new book on TQM(LO19336) I was getting fuel for some
questions regarding quality....and labels;

1. Why is it that people who really want quality tend to destroy
that movement through a concept called Total Quality Management - TQM.?
There are many good elements in the philosophies, methods and tools
usually connected with this label, but why defocus from the real quality
improvement processes by focusing so much on the label itself, by calling
a book the"TQM;An integrated approach " instead of "Quality; An integrated
approach" ? (We have similar developments in use of LO and KM)

2. How can we explain the success of certification programmes
like ISO 9000 ? As far as I am informed a great number of companies have
used incredibly amounts of money and time in the planning and preparation
for certification. To obtain the certificates and maintain them seems to
be having a great symbolic importance for many companies. Does anyone
know, based on empiric research, how these certification programmes
benefit the certified companies in the long run?. In other words which are
the sustained effects on quality and continuous improvement of quality ?

Best regards

Roald Nomme

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rn@tpg.no


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