Knowledge Management & LO LO20761

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Scott Simmermann cited USA Today with:

snip
>...of the companies that say they used reengineering, satisfaction
>scores
>are also slipping. Sixteen percent of companies say they are
>dissatisfied, the second-highest dissatisfaction score among 25
>business
>tools surveyed. Only knowledge management had more detractors,
snip

USA Today referred to a Bain and Company study. I would like to know,
which were the other 23 business tools and is there any tool among them
with high satisfaction?

Liebe Gruesse,

Winfried

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"Winfried Dressler" <winfried.dressler@voith.de>

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