Trust & Life contact LO22127

Eugene Taurman (ilx@execpc.com)
Wed, 07 Jul 1999 14:57:24 -0500

Replying to LO22055 --

Leo,

>The issue of trust in organizations is a regularly revived one on this
>list. And indeed, it is very important. But which sensors do we have to
>detect the trust in an organization? What could be a good trust detector?
>Is this detector the interpretation of words from others, spoken or
>written? Is it the look in someone's eyes? Is it the openness of the
>other, possibly demonstrated by their vulnerability and weaknesses?

Your post made me think of so many ways to see trust or the lack of it I
am not sure where to start.

Trust is there when
Ideas are shared
Failure discussed & failure is shared
You succeed I succeed
Improving the work is more important than whose idea was used
Meetings are not competitive events
Employees believe the boss will deliver as promised
Energy is spent on prevent problems rather than reacting to them
Management respects the customer and tries to understand their needs
Slogans are not just words but are supported with action and money
Processes work as expected
Management communications are accepted at face value
Workers feel heard and express their concerns

These are all necessary plus many more but these are some of the things I
look for to see if there is trust between management and the workers.

There are so many facets of trust a single indicator does not seem
approachable to me.

et

-- 

Eugene Taurman interLinx Consulting 414-242-3345 e-mail ilx@execpc.com fax 781-459-825 http://www.execpc.com/~ilx

IF YOUR EMPLOYEES ARE NOT PULLING TOGETHER FOR GOD'S SAKE DON'T MOTIVATE THEM.

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