Ed Rosch wrote:
> I think one of the learning from all this is that diversity is far more
> than just who is Asian, Black, Gay etc- but realizing that we are all
> diverse. Thus if one finds oneself getting angry over a posting, maybe
> some warning flags should go up that it could be both a diversity issue,
> and/or the old ladder of inference.
Thank you, Ed, for an informative post. It made me wonder what cues we
might use in isolation to better understand the sources of and responses
to diverse interpretations in an email. Say, for example, that we find
ourselves insulted or annoyed by a post. Is there some simple routine we
might be able to adopt for classifying, organizing, analyzing, or
understanding our response?
My reason for asking is that, what usually happens among email postings of
this type is one of a few things:
1) the reader flames the sender
2) the reader deletes the post and does not respond, but also does not
learn
3) the reader ponders the post and replies later
4) the reader ponders the post, learns something, but does not share
anyway, this is my initial thinking. The only response that seems to
contribute to a learning organization is #3
So, I am curious if others have ideas how we could find a way to channel
that intellectual energy (i.e.: emotional response to an email) into
learning. Is it simply a matter of "emotional intelligence?" It seems
that when an electronic message is misunderstood at the start, it is very
difficult to get intent and perception aligned at a later date. Each
subsequent attempt to clarify only muddies the message with inferred
innuendoes.
kind regards,
Vana Prewitt
Praxis Learning Systems
Chapel Hill, NC
--Vana Prewitt <vana@PraxisLearning.org>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>