Resistance to Change LO24630

From: Jan Lelie (
Date: 05/17/00

Replying to LO24455 --

Dear Michaels, and all you other change agiants*, wrote:

> Michael Orth asked
> > 1) how do we measure success of change efforts

This is the difference between the goal and the actual results. For
instance: when you want lower inventory levels: you ask the people
involved for their target and measure accordingly.

> > 2) what stage of change causes the most resistance

Every stage, resistance is needed for movement, resistance to change (both
inertia and friction) are natural processes. Only the nature of the stage
changes also the nature of the resistance. Expect resistance, look for
resistance, do not fight it. The learning is in the resistance. Most
people experience a paradox: they want to change what they do not like -
nobody likes to eat the same meal everyday - but also do not like that
they know not what they'll get from the change - what will this taste
like. The best appraoch is to accept.

> > 3) how do people react to change, what are specific behaviors
> > related to resisting and supporting change

In every way: people have preferences and all will react to change in
their most natural way: some will reflect, others will object, some will
feel bad, sad, distrusted, others will suggest better and new ideas or
promote Not Invented Here. Choose the best way to use this resistance.

> > 4) what methodology would work to study resistance/support

The model by Will McWinney, Paths of Change is the best (meta praxis)
methodology i know. It is briljant and handy. The different reality views
construct the different resistances to change. The different reality views
can also be seen as the four different learning styles (see the chapters
on Kold in the Fieldbook).

> Briefly trying to address parts of the questions above, the model
> suggests that resistance to organizational change is influenced
> (caused?) from several directions including
> + The challenge of the vision (i.e., the sense of destination)

This is the preferred way of the Mythical Reality (reflecting)

> + The clarity of the pathway (i.e. how we will get there)

This is the preferred path of the Sensory Reality (action)

> + The degree of autonomy (i.e., the changing vs being changed
> idea)

This is the highway of the Unitary Reality (decisions, decisions,

> + The congruence with personal values (i.e., how we propose
> to behave), and

This is the favourite footpath of the Social Reality (feeling what

> + The belief that we can actually achieve the change (i.e., the
> absence of corrosive cynicism).

This is true for everybody, your own preferred framing and the framing by
others will lead to a confrontation (a cross roads) that will be felt as

Stop and wonder for a moment: how do you feel now?

Kind regards

Jan Lelie

Drs J.C. Lelie CPIM (Jan)
LOGISENS  - Sparring Partner in Logistical Development
Mind@Work - est. 1998 - Group Decision Process Support
Tel.: (+ 31) (0)70 3243475 or car: (+ 31)(0)65 4685114 and/or
taoSystems: + 31 (0)30 6377973 -

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