Replying to LO25219 --
>Does anyone have any suggestions or ideas the types of outcomes I would
>recommend to use in evaluating on training program and which evaluation
>design I would use?
There is only one purpose for training. To improve the way work is done.
There fore the measure of training is the rate of improvement of the
processes used to serve the customer.
Gene
Eugene Taurman
interLinx
http://www.execpc.com/~ilx
--"Eugene Taurman" <ilx@execpc.com>
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