Here are five articles on performance management, including the interview
with Jack Welch that stirred up the ranking controversy. Plus you'll find
six new Dilbert cartoons on performance appraisal -- even one on ranking
employees!
* How GE's Chief Rates and Spurs His Employees
* Performance Reviews: Perilous Curves Ahead
* Why Employee Ranking Systems Lead to Disaster
* Rethinking Executive Pay-for-Performance Systems
* Customer Satisfaction Measurement Mistakes
* Dilbert Cartoons on Performance Management
Abstracts of each article follow below. The text of all five articles are
at
http://www.zigonperf.com/resources/pmnews.html under "New Articles in This
Issue".
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>How GE's Chief Rates and Spurs His Employees
Wall Street Journal interview with Jack Welch regarding motivation, and his
now-famous practice of grading GE's 85,000 managers and professionals
annually on a curve and firing the lowest scorers. WSJ, 6/21/1999
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>Performance Reviews: Perilous Curves Ahead
Grading employees via forced rankings is a valuable management tool, say
many companies. A slew of employees beg to differ. Fortune Magazine, May
2001
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>Why Employee Ranking Systems Lead to Disaster
Ranking employees, particularly for determining promotion, and pay, or even
for providing developmental feedback simply makes no sense. It is not a
neutral process, or just a costly process--it is a recipe for disaster.
1999
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>Rethinking Executive Pay-for-Performance Systems
Commentary about the one-way-door of executive pay raises -- they rarely go
down when corporate performance drops. Philadelphia Inquirer, August 2001
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>Customer Satisfaction Measurement Mistakes
Twenty years ago a few hotels and restaurants used comment cards, and a
couple of manufacturers of consumer products did surveys. Most companies
did not bother attempting to measure customer satisfaction. Today it is a
different story. The problem is, most of this survey data does not do a
good job of predicting customer loyalty and future purchasing behavior.
1999
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>Dilbert Cartoons on Perfomance Management
DIlbert pokes fun at performance reviews. Look for the "NEW" icon on this
page:
http://www.zigonperf.com/resources/humor.html
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-- Jack
>---------------------------------------------------------------
Jack Zigon mailto:jack@zigonperf.com
President http://www.zigonperf.com
Zigon Performance Group Voice: 610-891-9599
604 Crum Creek Road Fax: 610-891-9055
Media, PA 19063-1646 USA Orders: 800-244-2892
>> Performance measurement for hard-to-measure work and teams
> New CDROM Products http://www.zigonperf.com/store/cdrom.html
--"Jack Zigon" <jack@zigonperf.com>
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