Replying to LO28331 --
Anyone interested in good product design practices should learn about the
Nielsen Norman Group, http://www.nngroup.com/ and read Don Norman's
several books on the subject. His "Design of Everyday Things" is a
classic.
Then, after we've all read that, we can read "The Knowing-Doing Gap" by
Jeffrey Pfeffer and Robert Sutton, which explains why we still have the
problems described in the article Ray shared. :-)
Joe
> April 28, 2002
> Comforts of Home Yield to Tyranny of Digital Gizmos
> By KATIE HAFNER
>
> Last Christmas Eve, just as Lynne Bowman was preheating her
> oven to roast
> a turkey for 15 guests, her daughter accidentally brushed
> against one of
> the new oven's many digital controls.
>
> "We heard this `beep beep beep,' " recalled Ms. Bowman, a 56-year-old
> freelance creative director who lives in Pescadero, Calif.,
> "and no more
> oven. After that, we couldn't get it to work."
--"PODOLSKY,JOE (HP-Cupertino,ex1)" <joe_podolsky@hp.com>
Learning-org -- Hosted by Rick Karash <Richard@Karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>
"Learning-org" and the format of our message identifiers (LO1234, etc.) are trademarks of Richard Karash.