Replying to LO28976 --
On Saturday, August 10, Jim Marshall wrote,
> I work with doctors and am at a loss to help them discuss their industrial
> structure and performance
> Does anyone know of a checklist or some such on how to discuss something,
> which they could each use?
Jim, I began many years ago using the "skillful discussion" protocols in
"The Learning Organization Fieldbook" in a number of organizational
settings, including health care, and while I have myself contributed to
that toolbox (and would be happy to provide references off-line), I have
not found anything more fundamentally useful. While I appreciate the
offerings of other list members (DeBono, etc.), it seems to me that these
are fundamentally techniques and tools, while the protocols have more to
do with creating the conditions, values, and shared understanding under
which discussion can take place.
Regards,
Malcolm Burson
Director of Special Projects
Maine Department of Environmental Protection
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