Who leads an anarchy? LO29257

From: Barry Mallis (theorgtrainer@earthlink.net)
Date: 10/03/02

Replying to LO29248 --


Here's the definition of TQM which I have used for the past ten years:

Total Quality Management is an evolving system of practices, tools, and
training methods being developed primarily by industry, for creating
higher quality products and services for increased customer satisfaction
in a rapidly changing world.

The application, so to speak, of this definition depends on a pre-existing
culture of risk, learning, connection, communication, some of the very
qualities addressed by those who contribute to our dialog here. So, when I
hear about organizations like the one you worked for who claimed TQM as a
culture, I react with a degree of skepticism, too.

Best regards,


> From: "Alan Cotterell" <acotrel@cnl.com.au>
> I once worked for an organisation which claimed TQM as it's management
> culture. However meetings were held on an informal basis, no minutes were
> taken, hence no 'action points' allocated to participants. Over a long
> period, nothing substantial was achieved.
> There is a 'correct way' to run a meeting. In Australia all sporting,
> special interest and social clubs are registered as corporations. The
> Articles of Incorporation along with the Corporations Act ensures a
> certain level of democracy in the proceedings. Minutes must be taken and
> kept on file.
> There are plenty of corporations in Australia which don't observe the
> niceties or even these legal requirements. However the winds of change
> are blowing

Barry Mallis
The Organizational Trainer
110 Arch St., #27
Keene, NH 03431-2167 USA
voice: 603 352-5289
FAX: 603 357-2157
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email: theorgtrainer@earthlink.net

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