Mental Models and Change LO29376

From: Jason Smith/EIG (
Date: 10/23/02

Replying to LO29363 --

I tend to think of "mental models" as habitual patterns of thinking or
behaving that are strengthened with use. I like Terje's comments that
they exist only in the minds of researchers. However, I don't think we
could go into the minds of those researchers and find them in there too
easily. :)

Jason Smith, Process Analyst
Economical Insurance Group
(519) 570-8500 x2302


"Jason Smith/EIG" <>

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