Learning Org. Criteria, Tools, etc. LO29601

From: Douglas Merchant (dougm@eclipse.net)
Date: 11/28/02

Replying to LO29598 --

>By definition, organizational failure is a failure to learn. ....easy
>with 20/20 hindsight...

I think it useful to define organizational learning as the process by
which the response from past behaviors is fed back the system to shape
future behaviors. As such, I think it a mistake to assume all learning is
good learning. Many organizational failures happen because the
organization "learned" the wrong lessons from past experience, both past
success and past failures. To only associate learning with successful
behavior risks missing a significant portional of organizational life (and
death :-).

doug merchant


"Douglas Merchant" <dougm@eclipse.net>

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