Replying to LO29591 --
I worry, Mark, when we have good processes that produce "dubious
outcomes." That's like saying that the flight was trouble free and
enjoyable... but we landed in the wrong city.
Joe
> An organizational failure is NOT necessarily a failure to learn.
>
> Organizations can fail for many other reasons. Indeed, some
> organizations
> learn often and well, but fail to learn the truth, if you
> will. Let's not
> confuse learning (the process) with knowledge (the outcomes).
> We can have
> exemplary performance in the former even as we experience
> dubious outcomes
> in the latter.
--"PODOLSKY,JOE (HP-Cupertino,ex1)" <joe_podolsky@hp.com>
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