Replying to LO29632 --
I agree, but when you're dealing with emergent phenomena, sometimes that's
the best you can do. As for the airplane analogy, improving our capacity
to fly may not always get us to the right destination, but I submit to you
that getting to the right destination can't happen with [Host: without?]
it. The same is true for learning and knowledge. Good knowledge can't
happen without good learning, but good learning will not necessarily lead
to good knowledge. The challenge for us to manage learning in such a way
that it does result in good knowledge more often than not.
PODOLSKY,JOE (HP-Cupertino,ex1) wrote:
>I worry, Mark, when we have good processes that produce "dubious
>outcomes." That's like saying that the flight was trouble free and
>enjoyable... but we landed in the wrong city.
>>An organizational failure is NOT necessarily a failure to learn.
>>Organizations can fail for many other reasons. Indeed, some
>>learn often and well, but fail to learn the truth, if you
>>will. Let's not
>>confuse learning (the process) with knowledge (the outcomes).
>> We can have
>>exemplary performance in the former even as we experience
>>in the latter.
"Mark W. McElroy" <email@example.com>
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