Trust flow LO29728

From: Don Dwiggins (d.l.dwiggins@computer.org)
Date: 12/24/02


Chris Macrae writes in LO29615:
> We need to see that organisational governance must now manage two flows,
> not cashflow's one. This presents the immediate challenge of paradoxes
> that can arise when everyone at work needs to take care of two performance
> drivers that will sometimes be in full tension with each other. Even more
> controversially for some managers of the old school, the second flow
> requires open governance because it is all about human relationships and
> the trust-flow they depend on.

> With hindsight we know that cashflow could be conveniently counted on as
> precise, separable, static in the sense that one period's performance was
> fully accountable for in its own time. In contrast, trust-flow is dynamic
> because intangibles are humanly interconnected. The people rewarded over
> the last 90 days, the knowledge-shared or not, the relationships built or
> degraded are already having compound impacts over future periods. This
> means that a lot of your future corporate valuation - up or down - is
> already dramatically in motion before you start the next quarter.

Could you elaborate on the concept "trust flow"? I've been interested in
the role of trust in organizations (and how it might be different in an
LO) for a while now. I've read a bit of Frank Fukuyama's book "Trust"
(see for example
http://www.gbn.org/public/services/bookclub/books/bk_trust.htm), and have
an idea (which I haven't spent a lot of time on) that the effectiveness of
an organization is dependent, at least in part, on the level of trust
among the members and suborganizations. Does this relate to your concept?

Best wishes to all for a season (at least) of love and peace,

-- 

Don Dwiggins "We should desire wisdom rather than trying d.l.dwiggins@computer.org to be clever, because clever catches its master. Wisdom will make us free." -- At de Lange "You can tell a man is clever by his answers. You can tell a man is wise by his questions." -- Naguib Mahfouz

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