My Theory of Organizational Learning LO30823

Date: 12/01/03

Replying to LO30814 --

I think it is complicated. IT is certainly true that people virtually
always WANT to do a good job. But it is also true that their ability
to do a good job is tainted by a number of frailties. Those listed in
prior e-mails are some of the frailties, but in addition, there are a
number of much more insidious ones.

If I had to pick just one, the one that always comes to mind is the
so-called 'natural' view that anything near me is above average
(trustworthy, etc), and anything far from me is below average
(untrusworthy, etc.) So, for example, research shows that almost all
Americans believe that schools in the US are in general below average,
BUT the ones in their home town are not. My family (neighbors,
townspeople) are truthful, but people in the next town over are not.
This applies to villages in Africa, Palestine, India, China, Britain,
France, Japan - you name it.

To the extent that the original comment about "shallowness" was
referring to these parochial inertias, I think there is some relevance
to the comment.

I find that this attitude is not generally susceptible to change by
the application of knowledge.

This is a severe impediment to anyone's ability to do good, despite

Rol Fessenden

> LO Colleagues -
> I agree with Genene's point -- harking back to McGregor's Theory X
> about people wanting to do a good job; the (almost) universal
> success
> of "creative ideas" processes, and other related evidence.
> Rather than "shallowness," I would propose "busyness," the
> pressure of
> too much information, too much work, inadequate knowledge /
> learning
> resources and expectations from those imbued with "training"
> values
> and practices (SO different than those for "learning").
> How do colleagues view this aspect?

> > Regarding your statement that people "wallow in
> > shallowness," this is
> > not reflective of my experience. I have found that
> > most people are
> > just waiting for someone to listen to them, and that
> > they care a lot
> > more than they are given credit for. All I've ever
> > had to do is ask.


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