Reading lists LO13422
Fri, 2 May 1997 07:25:54 -0400 (EDT)

Replying to LO13400 --

In answer to the Host's question about Orbiting the Giant Hairball:
Gordon MacKenzie. uses the hairball as a metaphor for all organizations,
with each rule, procedure, policy decided on from the beginning of the
organization forming a new hair of the hairball. He contends that if we
get sucked into the hairball its impossible to be creative, but we can
orbit around it, still contributing to the organizational goals, but free
to exercise individual creativity. He was at Hallmark for over 30
years---an entertaining storyteller.

Deanna Berg


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