Creating LO from scratch LO13487

John Zavacki (
Tue, 6 May 1997 05:06:28 -0400

Replying to LO13466 --

Carol Johnson <>says:

>I am looking to this group to uncover how to begin building from scratch.

> It feels like a HUGE lump of clay, ready to be molded, where is the true
> beginning?
> Is there anyone else out there who has been in the same or similar
> situation? Please contact me with some advise or assistance. THANK
> YOU!

An organizational self-assessment is a good place to start. I like the
Malcolm Baldrige National Quality Award Criteria, because of its focus on
structures, methods, relationships, AND results. The scoring criteria are
based on approach, usage, and results, as well and the aggregate scoring
can give you the basis for strategic and tactical planning of the journey.
I first used it in a company that had not spent any money on training for
over forty years and which measured nothing. Within four years, we were
an interesting team, moving towards organizational learning, and quite
happy about it.

One thing you need to pay attention to is the relationship of performance
metrics to values and attitudes. I missed a couple of points there and
the results were disastrous.

John Zavacki
The Wolff Group

Learning-org -- An Internet Dialog on Learning Organizations For info: <> -or- <>