1/ Does anyone have good references for latest reviews of research, in
particulr, about best ways for top managment and workers to communicate
with each other? For example, can top management communicate the goals,
strategic planning, etc., to everyone? Do the workers even want to hear
about any of that stuff? Also, how can workers best communicate their
concerns to top management, e.g. through anonymous suggestions, through
their supervisors, special teams, etc.
2/Also looking for references on any reviews of research about the
effectiveness of training people on listening skills. Does it actually
improve people's relationships in the workplace, does it have any
relationship to "productivity"? Supposedly, training on listening should
mean that people would listen better, but people only use training if they
want to, if it doesn't create more problems than it solves, if you can
show them that it is better than what they did before, and so on. And,
are there actual evaluations of such training? Please respond to Gene
Shackman, Ph.D., at gsx03@health.state.ny.us. Responses will be
summarized and posted to the list. Many thanks.
*Sandy DeMeo
*Division of Nutrition
*518-458-6840, sad03@health.state.ny.us
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