Introducing an Improvement Program LO17493

Leadrinnov (
Sun, 22 Mar 1998 14:17:55 EST

Replying to LO17487 --

Re: Introducing an improvement program

The foremost issue is "Why has the focus of the initial quality effort come
from YOU"? A way to gain acceptance of a quality effort is to talk with your
customers and find out what the most important quality issue is for THEM.

Cliff Briggie
Leadership Innovations

"Profound knowledge of self--and the courage to act on it--is the ultimate
source of competitive advantage. Such knowledge is also an inexhaustible
source of personal and organizational transformation."


Leadrinnov <>

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