Communicating for Knowledge Transfer LO18225

Jon Jenkins (
Sat, 30 May 1998 10:16:26 +0200

Replying to LO18209 --

Bryant, JB wrote:
> I am soon to begin work on a research paper for a class I am taking in
> Knowledge Management. My final project will be a research paper dealing
> with the effect of form and style on knowledge transfer. In other words,
> how can communication be designed so that it facilitates quick, efficient
> internalization by the end user and greater retention? In the case of
> written communication this might include things like font selection,
> headings, white space, indentation, sentence structure, visual aids, etc.,
> etc. In spoken communication it might include things like voice
> inflection, pitch, though organization, etc., etc.
> There are no boundaries on this project. I can make it whatever I want,

Dear JB

It seems that you are putting the burden of communicating on the person
doing the sending and not on the person doing the receiving. I wonder if
it is possible to view this from a co-responsibility perspective?

I am working on a project for a training department that is asking a
similar or at least related question. It goes something like this.

In some time in the future (to get away from the need to think of
implementing issues) there is no training department or training function
within the company. People are learning. The company continues to thrive
over the long and short term. Employees are enthusastic about there work
and continue to grow. What are the social, organizational, and personal
conditions for that to happen?

The discussion ranges from interior design and archecture to brain theory
and theory of learning. We have discussed management styles and learning
styles. The school system and its failure to teach people how to learn
effectively has been looked at. We have looked a bit at how information
is delivered in terms for the form, method, sequence and level of
abstraction all of which is important in designing training interventions.

I will try to share some of the results as we move toward preparing
reports. It would be interesting to share some ideas.

Jon C. Jenkins
Imaginal Training
Groningen, The Netherlands


Jon Jenkins <>

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