Communicating for Knowledge Transfer LO18209

Bryant, JB (
Thu, 28 May 1998 14:45:02 -0400

Fellow LO-ers,

I am soon to begin work on a research paper for a class I am taking in
Knowledge Management. My final project will be a research paper dealing
with the effect of form and style on knowledge transfer. In other words,
how can communication be designed so that it facilitates quick, efficient
internalization by the end user and greater retention? In the case of
written communication this might include things like font selection,
headings, white space, indentation, sentence structure, visual aids, etc.,
etc. In spoken communication it might include things like voice
inflection, pitch, though organization, etc., etc.

There are no boundaries on this project. I can make it whatever I want,
so I am also open for that sort of suggestion as well. My primary
interest is in how the things Humanities academia has been studying for
years are being applied to KM. I would be very interested in resources
originating out of the humanities themselves (such as communications
theory, learning theory, psychology, journalism, literature, philosophy,
etc.). I am even more interested in anything coming out of KM and
Organizational Learning.

Thank you in advance for your help.


J.B. Bryant
Technical Support Specialist
Chemical Abstracts Service


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