Responding to Walter Derzko in LO18633 --
and Fred Nickols in LO18662
I agree with Fred that you can't manage knowledge workers. The best you
can do is provide an environment in which they are rewarded for doing
three things: exchanging knowledge, employing knowledge productively,
staying with the organization.
I found the book "Working Knowledge" by Tom Davenport and Lawrence Prusak
to have some excellent insights into "Knowledge Management".
DMR Consulting Group Inc.
Learning-org -- Hosted by Rick Karash <email@example.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>