Managing the Knowledge Worker LO18669
Fri, 17 Jul 1998 21:34:40 -0400

Replying to LO18662 --

Responding to Walter Derzko in LO18633 --
and Fred Nickols in LO18662

I agree with Fred that you can't manage knowledge workers. The best you
can do is provide an environment in which they are rewarded for doing
three things: exchanging knowledge, employing knowledge productively,
staying with the organization.

I found the book "Working Knowledge" by Tom Davenport and Lawrence Prusak
to have some excellent insights into "Knowledge Management".

Patrick Sue
DMR Consulting Group Inc.


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