On 31 Aug 98 at 22:29, Luis J. Colorado wrote:
> I'm still looking for a way to measure performance in a Learning
> Organization. I think it's a very elusive issue, because, as you
> said, quantitative metrics like the stock market may be misleading.
> Thinking in an LO as a live organism, failing and learning from
> those errors, a short term measure like the stock market performance
> in the last months may be misleading. Going further, the time period
> needed to have a significant metric should be at very least the time
> needed by the LO to learn and act accordingly to the accumulated
> knowledge.
I agree with all your points on this, and the same issues apply regardless
of whether one wants to look at LO's or TQM, etc. What really needed is a
long time frame (at least a decade), and some measures of
productivity/effectiveness that are linked to the company's core purpose.
One potential economic indicator might be return on investment, but
probably any single indicator would be misleading. Certainly the stock
market would be the last thing I would look at, since it is only
tangentially related to the performance of the company.
Robert Bacal, Inst.For Cooperative Communication, rbacal@escape.ca NOW
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--"Robert Bacal" <rbacal@escape.ca>
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