Suppose for a moment that you were an Emergency Medical Technician --
except that you were called in to work on organizations rather than on
individuals. That is, you got the 911 call when an organization suffered
a health emergency.
When the usual EMTs arrive at the scene, they have a protocol to follow on
examining the patient for vital signs. If you were that 'organizational
EMT', how would you do triage? What would you look for first to determine
whether the 'patient' is alive or dead? What would you check to see if
the situation called for immediate intervention? How would you
differentiate between a more minor bout of something versus something
genuinely life-threatening?
My thoughts (that is, this afternoon, anyway) suggest that there are two
fundamental 'flows' (analogous to air and blood) I'd want to check. I
think I'd look for the flow of Trust from heart to heart within the
organization, and I'd look for the flow of Knowledge from brain to brain.
And somehow, it seems like both need to be present and the flow of one
influences the flow of the other. For instance, I don't think you can
have a high flow of Trust without a high flow of Knowledge.
If you choose to reply directly to me, I will consolidate the comments to
the list (with your permission). Or (Rick permitting) you can reply
directly to the list.
[Host's Note: To the list... or directly to Michael, you decide. If it's a
comment of general interest, please send it to the list address. ...Rick]
Michael A
--Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>