There seem to be four issue here:
training
education
learning
knowledge management
One of the reasons many people seem to misunderstand the concept of
knowledge management, in my estimation, is the confusion of technological
implementation with the concept itself. Knowledge management is not a
major enlightening issue, in the way that systems thinking or profound
knowledge are. It is a methodology and a toolkit (much in the way that
TQM is the deployment end of the metanoid quality manager ((and NO, we
can't really manage quality any more than we can manage knowledge)) of the
'80s).
Knowledge management discovers what is learned and what needs to be
learned in an organization. It develops the curriculum of the
organization, documents the path in both directions, then utilizes
technologies (and books are technology in this model, as well as ROM's and
VCRs) to deploy the model throughout the organization.
Wisdom, profound knowledge, enlightenment, come from the assimilation of
some parts of these 'knowledges' in a new (to the host brain) way,
creating a new interaction with the system which somehow improves its
quality.
John F. Zavacki
jzavacki@greenapple.com <mailto:jzavacki@greenapple.com>
--"John Zavacki" <jzavacki@greenapple.com>
Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>