Continuous Improvement LO19795
Tue, 10 Nov 1998 18:24:00 -0500

Replying to LO19771 --

Have you read the materials on the Balanced Scorecard? If not, see
Harvard Business Review, (Jan-Feb 1992) "The Balanced Scorecard--Measures
that Drive Performance." I am using this technique in knowledge
industries for quality assurance and continuous improvement while setting
measurable goals and objectives for the organization as a whole. There
have been other articles since, of course, that I'm sure you could find

kind regards,
Vana Prewitt
Praxis Learning Systems
Chapel Hill, NC 27516

koebelin wrote:

> I am a graduate student in Adult and Organizational Learning at Suffolk
> University in Boston, and I am writing a paper on the above topic. I am
> really seeking a "new" definition of continuous improvement that does not
> solely involve improvements to the manufacturing process, but rather the
> organization as a whole.


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